Faq
Have questions about our products, services, or processes?
We’ve put together answers to the most common queries regarding installation, removal, hire terms, and liability.
Our goal is to make everything clear so you can enjoy a smooth and hassle-free experience.
Who is responsible if any damage occurs during installation or removal?
We take the utmost care during installation and removal services. However, if any incidental damage occurs (such as minor wall marks or cracks), the liability rests with the customer. Our team always uses proper methods to minimize risks.
What happens if the reticulation (garden water lines) is damaged?
What is the duration of the hire agreement?
Signs and stickers are provided on a hire basis for a set period.
Duration: Determined based on the pre-agreed hire period.
Terms: At the end of the period, customers must request removal or renewal.
Overdue: Additional charges may apply if the hire period is exceeded without prior arrangement.
How can I request sign removal?
Do print orders have a daily cut-off time?
Yes. Print orders close at 2:30 pm AWST each business day. Orders received after 2:30 pm will be processed the next business day.
If urgent, please contact us and we will advise on options.
How should I supply my artwork?
All artwork should be exported as a print pdf in CMYK, and include 20mm of bleed.
There is no need to add crop and trim marks or colour bars.